Cancellation - How to cancel your Landlord Law membership

Generally - if you have a query about cancellation, please can you use the support forms linked above (or the message box if you are reading this via th green button on Landlord Law) rather than telephone.  If you telephone, we will always ask you to confirm via email and will not do anything until this is received (as we need your email address to find you on the system).

If you don't want to renew:

If you are a landlord or +plus member paying by credit card, you will be set up to make recurring payments.  You should receive information about cancelation via the system.  Please either follow the guidance on the email or, contact Tessa Shepperson and ask for your membership to be cancelled.  If this is not done in time for any reason and the payment goes out, it will be refunded - so long as you let us know within 7 days of payment (notifications after that time will be refunded at our discretion).  However, we cannot do any refunds unless you ask us!  

If you are a landlord or +Plus member paying by pay pal (ie if you joined before November 2013) you will generally be signed up to a recurring payment.  You can cancel this quite easily but it needs to be done on the pay pal site.  You will generally find your 'recurring payments dashboard' by following the transaction ID link on your receipt.

If you can't find it, send a support request and we will do it for you. Your membership will then be terminated automatically at the end of your membership period.

The pay pal system will only apply to members who joined before November 2013.  After this, the pay pal system was replaced by the credit card payment system.

If you are not signed up to a recurring payment, just wait and your membership will end and your access will be terminated when your membership period ends.  However, it would be appreciated if you could notify us also.

If you want to end your membership NOW

Send us a support request and we will do this for you.  

Alternatively, email tessa@landlordlaw.co.uk giving the name of the Landlord Law member and the email address registered to the membership and ask for your membership to be cancelled.

However terminating your membership will not necessarily entitle you to a refund.  For information about refunds please see the separate article on our guarantee.

If you want to end your membership because of a problem you have experienced on the site

Please submit a support request.  There are occasionally problems.  However, if we do not know about it, we cannot help you or correct the problem!  We will ALWAYS try to put a problem right if we can.  

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk