When you buy a product, you can't always be SURE that it is right for you. Sometimes you misread the product information and find you have bought something unsuitable, or maybe it was not written clearly and you misunderstood.
It is therefore comforting to know that in those circumstances the supplier will cancel and give a refund.
On Landlord Law, our terms and condtions provide that if you are a new member, we will cancel your membership and refund your payment in full without question, provided you let us know within 30 days. We think that is long enough for people to find out whether a service is suitable for them or not.
Note however that if you have been a member before, or if you tell us after 30 days, refunds are only given at our discretion.
If you want to cancel your membership:
- Contact us (preferably via the request form linked above) within 30 days of the start of your membership
- You need to give your name and the email address you used when you joined, so we can find you in our system. If you are claiming a refund you need to specifically say this in your email.
- We will then cancel your membership and refund your fee.
NB The cancellation period used to be 14 days so if you see that mentioned elsewhere on the site - let us know and we will update it.
If you are a landlord or +Plus member paying by pay pal or credit card and do not wish to continue your membership, but have forgotten to cancel your recurring payment, we will also cancel and refund the most recent payment, provided you contact us within seven days of the payment being made.
Note - if you wish to claim a refund when you cancel via one of the 'self-cancel' links - you need to email us and let us know. Otherwise it may not be picked up as refunds have to be done manually.
Because of the amount of time it takes to set up a multi-user membership for businesses, this guarantee does not apply, and cancellation and refund will only be granted at our discretion.